Contact by Phone

local: (301) 345-4090 toll free: (800) 466-9520

Overview

"I can assure you that there is no piano retailer in America more dedicated to complete customer satisfaction than my friends at Jordan Kitt's Music." - Henry Z. Steinway

100% Customer Satisfaction

Piano service, Organ service, Tuning, Installation, Sell your piano

We're committed to a policy of 100% satisfaction to each and every one of our customers. You'll find complete dedication towards achieving this goal, from the Sales Associates that serve you in our stores, to our Technicians that meticulously prepare your piano, to our Delivery Crew that brings your instrument to your home, ready to play.

This pledge, signed by our entire service organization, hangs in every Jordan Kitt's Music location as our promise to make sure that you investment into the world of keyboard music is the most satisfying experience possible. Whether you're buying your first starter piano, or investing in the Steinway of your dreams, you'll get the same quality of service excellence that we've perfected through our more than 90 years of satisfying more than 250,000 customers.

The Finest Service in the USA

We are proud of our "100% Customer Satisfaction" policy for every instrument that we sell, rent or service. In addition to the manufacturer's warranties on all new instruments purchased, we offer our exclusive 90-day, free service plan, backed by full-time professional technicians.

Our staff provides you the same technical expertise that our company provides for The White House, The Kennedy Center, Wolf Trap, Meyerhoff Hall, embassies, and recital halls for their special concerts. In fact, we maintain an extensive Concert & Artist department from which we have provided pianos and expert maintenance for some of the world's great pianists including Rudolf Serkin, Garrick Ohlsson, Oscar Peterson, Jim Brickman, Dr. Billy Taylor, John Eaton, Peter Nero, Marvin Hamlisch, Victor Borge and Van Cliburn among many others.